Akela
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Activity overview
Latest activity by Akela-
Akela created an article,
Re-ordering via your account
Previous orders can be re-ordered via your account section. Please note that only orders placed since 09/07/24 can be re-ordered as we have changed our system since that date. Orders prior to that ...
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Akela created an article,
Missing Order Confirmation E-mail
Our web developers are currently working to restore order confirmation e-mails as currently they are not being sent. To view details of your order please log into your account on our website and se...
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Akela created an article,
Click & Collect from our Pocklington Factory
Please contact us before travelling to collect your order to avoid disappointment. Our Pocklington factory is "Click & Collect ONLY" i.e. orders must be purchased online or by phone prior to collec...
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Akela created an article,
What do the stock flag emojis mean on your website? 🇮🇲 🇬🇧 🇪🇺 🏭
The stock levels of each product are shown on our website split into each warehouse location. The Manx flag denotes our Isle of Man HQ warehouse stock. We deliver across the whole island in our ow...
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Akela created an article,
Can I Freeze Wet Food or Pate Chubs?
Freezing the products may introduce moisture which could then harbour and grow harmful microorganisms once defrosted. We therefore would not recommend freezing them – instead they should be stored ...
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Akela created an article,
PoochPlay not compatible with some Huawei phones
Huawei mobile phones are not compatible with some Android Apps. Our developers are working to see how we can make the PoochPlay App compatible with Huawei handsets. Sorry for the inconvenience.
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Akela created an article,
How do I edit my direct debit (GoCardless) bank account details? (Stockists Only)
Please either log into GoCardless to edit your bank account details or fill out a new direct debit authorisation here (make sure that you click to use company name): https://pay.gocardless.com/AL00...
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Akela created an article,
I can’t see the food brand that my dog eats in the PoochPlay app?
If you can't see the brand of food your dog eats, please contact us here with the brand name and we will see what we can do.
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Akela created an article,
My breed of dog is not on the PoochPlay app. Can I add it?
If you don't see your breed on the app just send us a quick email so we can add it in. Unfortunately, at the moment we cannot add mixed breeds. We are looking at adding this as soon as we can thoug...
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Akela created an article,
How do you calculate Very Active, Active, Rest in the PoochPlay app?
"Very Active" is shown when your dog moves more than 30 moves in one minute."Active" is shown when your dog moves 1-29 moves per minute."Rest" is shown when your dog doesn’t move.