James (Owner/Founder)
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Activity overview
Latest activity by James (Owner/Founder)-
James (Owner/Founder) created an article,
PoochPlay not compatible with some Huawei phones
Huawei mobile phones are not compatible with some Android Apps. Our developers are working to see how we can make the PoochPlay App compatible with Huawei handsets. Sorry for the inconvenience.
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James (Owner/Founder) created an article,
How do I edit my direct debit (GoCardless) bank account details? (Stockists Only)
Please either log into GoCardless to edit your bank account details or fill out a new direct debit authorisation here (make sure that you click to use company name): https://pay.gocardless.com/AL00...
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James (Owner/Founder) created an article,
I can’t see the food brand that my dog eats in the PoochPlay app?
If you can't see the brand of food your dog eats, please contact us here with the brand name and we will see what we can do.
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James (Owner/Founder) created an article,
My breed of dog is not on the PoochPlay app. Can I add it?
If you don't see your breed on the app just send us a quick email so we can add it in. Unfortunately, at the moment we cannot add mixed breeds. We are looking at adding this as soon as we can thoug...
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James (Owner/Founder) created an article,
How do you calculate Very Active, Active, Rest in the PoochPlay app?
"Very Active" is shown when your dog moves more than 30 moves in one minute."Active" is shown when your dog moves 1-29 moves per minute."Rest" is shown when your dog doesn’t move.
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James (Owner/Founder) created an article,
How does the PoochPlay tracker calculate activity?
Active time is calculated by how many times your dog moves in any given minute.
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James (Owner/Founder) created an article,
My PoochPlay tracker is installed on my iPhone / Android device, but, it keeps saying searching and doesn't connect. How do I fix this?
This can be easily resolved by completing the following steps: Close the PoochPlay™ App Turn your phone’s Bluetooth off Wait for 10 seconds Reactivate Bluetooth
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James (Owner/Founder) created an article,
Why am I still receiving notifications now that I’ve uninstalled the PoochPlay App?
Oops, sorry. This is probably because you were one of our beta testers. Try restarting your phone and this should stop. If you’re still getting notifications after restarting your phone, download a...
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James (Owner/Founder) created an article,
How can I delete a PoochPlay tracker from my account?
Tap on the Tracker icon at the bottom of the home screen, then tap the + icon. From the popup menu, choose ‘Device Management’. Click on ‘My Device’ and information about your Tracker will load. Se...
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James (Owner/Founder) created an article,
My PoochPlay tracker data is stored in the cloud. How can I add it to my App?
From the Tracker screen, tap the + icon in the bottom right-hand corner. Here you can choose to backup your data to the cloud, or restore your App. Tap on ‘Restore from the cloud’. Then, follow the...