Freya Marshall
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Activity overview
Latest activity by Freya Marshall-
Freya Marshall created an article,
Returning goods for a refund
Returning your items for a refundAll items bought from us may be returned up to 30 days from the date of delivery. All returned items must be received in an as-new, resalable condition. We offer re...
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Freya Marshall created an article,
Coprophagia (eating stools)
The behavioural condition where dogs eat their own poo is called Coprophagia. It is actually a lot more common than you may think. There isn't one specific reason why your dog may be eating its own...
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Freya Marshall created an article,
I'm in the EU - can you still supply me after Brexit? Yes!
We send all EU orders from our warehouse in Germany. We do not expect you to be charged any customs fees but you may be charged VAT in your destination country (we do not charge UK VAT on EU expor...
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Freya Marshall created an article,
Where is your food made?
Our dry kibble is proudly made in Lancashire, England, using the world's first thermal twin extruder. Our cold-pressed range is proudly made in Yorkshire, England. Our raw frozen food is proudly ma...
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Freya Marshall created an article,
Is Akela suitable for my dog?
Akela is good enough to fuel working dogs if fed the right amount. It is also great for couch potatoes and most other canine companions in between - it is just a case of feeding the right amount fo...
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Freya Marshall created an article,
Breeder Club GDPR - New Puppy Owner Details
We require the new puppy owner details along with the puppy's registration number so as to verify puppy packs are being provided for free to genuine new owners. We do not use the information for an...
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Freya Marshall created an article,
Click & Collect from our Isle of Man warehouse (turn left at end of Ballacottier Crescent)
Please contact us before travelling to collect your order to avoid disappointment. Our Isle of Man warehouse is "Click & Collect ONLY" i.e. orders must be purchased online or by phone prior to coll...
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Freya Marshall created an article,
Sudden loose stools after feeding Akela fine for months? See these common reasons
Usually, when we're asked these questions we consider other contributing factors and what else the dog has been eating recently and any other changes to the routine. If your dog's upset coincides w...
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Freya Marshall created an article,
Is your packaging recyclable?
Yes, all of our packagings are recyclable where facilities exist. We are an environmentally friendly business and do try to keep the packaging to a minimum whilst ensuring there is sufficient packa...
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Freya Marshall created an article,
Is Akela suitable for a low purine diet? (Dalmatians)
Yes, our Free Range Chicken and Scottish Salmon recipes are the lowest in phosphorus and purine of our dry kibble range (Phosphorus: 0.7% and 0.9% respectively). As with any medical condition, plea...