Akela
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I’ve bought the PoochPlay™ Dog Activity Tracker. How do I set it up?
Firstly, ensure that the Bluetooth on your phone is turned on. Then, tap on the Tracker icon at the bottom of the home screen. From here you can watch a short video explaining how to use the Tracke...
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My PoochPlay tracker case is broken. What do I do?
Please contact us. Include information about how it broke, and the date that you purchased it. We may ask you to send the casing back so we can look into the matter further.
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How do I change the PoochPlay battery?
Pop the PoochPlay™ out of the holder and turn it over. You will see a groove in the back, where you can use a coin to twist it open. Once the back has popped off the tracker, you will be able to ch...
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Where can I buy a replacement PoochPlay battery?
The battery we use in the tracker is called a Lithium Metal battery - they are usually used in watches. You can find them in most convenience stores.
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How long does the PoochPlay battery last?
The battery lasts up to six months and can be easily changed afterwards!
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Is the PoochPlay tracker waterproof? Yes
Yes! Our tracker is waterproof.
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How do I fit the new Extreme Activity Band to my dog’s collar?
You can read how to fit the band here! If you are still facing issues after following the instructions, we may need to have a look into the issue or you.
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How do I set up Personal Assistant in the PoochPlay App?
Choose the pooch you want to set a schedule for. At the bottom of the screen, click on the bottom right-hand icon (the one that looks like a clock). This will take you to your Personal Assistant sc...
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How do I access my notifications in the PoochPlay App?
Open the App and tap the menu button. If you’ve got any new notifications, there will be a number next to the bell icon in the top right-hand corner. Click on the bell icon to see your updates.
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How do I remove my dog from the PoochPlay App?
From the menu, select the doggy profile you would like to remove. Once the screen has loaded, tap on the pencil icon in the top left-hand corner. On the first screen, on the bottom right there is ...