Akela
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Where can I update or change information about my dog in the PoochPlay App?
From the menu, select the doggy profile you want to edit. Once the screen has loaded, tap on the pencil icon in the top left-hand corner. Here you’ll be able to make any changes to your pet’s infor...
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How do I add a second dog in the PoochPlay App?
From the main screen, tap on the menu button in the top right-hand corner. Simply click on the ‘Add’ button next to the picture of your dog and fill in the information about pooch number two (or th...
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How do I add my dog’s information in the PoochPlay App?
Tap on the pencil icon in the top left-hand corner of the Home Screen. Then, fill in the information about your pooch. Remember that the more information you add, the more personalised the informat...
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How do I create a PoochPlay Account?
When you first open the PoochPlay™ App, it will take you through a couple of introductory screens to explain how the App works. Keep scrolling until you reach the end, then, tap NEXT in the top rig...
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How do I install the PoochPlay App?
Open the App Store or Google Play Store and search for ‘PoochPlay™’. Download the free PoochPlay™ App to your phone and wait for it to install. Then, tap the App icon and follow the onscreen instru...
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What kind of vitamins/minerals do you use in your foods?
Our foods are naturally high in vitamins and minerals due to the fresh ingredients that we use. Like all manufacturers we do, however, have to include some added vitamins and minerals to comply wit...
I've run out of food, what should I feed in the meantime?
We recommend feeding raw/cooked meat/fish and mashed carbs temporarily if you have run out of food
Veal - why do you use it?
Animal ethics are extremely important to us and we are one of the only brands to have a cage-free policy. We do not use any caged animals such as rabbits for this reason. Veal is something that we ...
What's the Difference Between cold-pressed pellets and extruded kibble?
Traditional Extrusion Cold-Pressing Freshtrusion™ Meat/bone/offal content Typically 20-30% Upto 50% 80-90% (Akela) Meat/bone/offal ingredient Rendered meat meal (aka dried/ground/dehydra...
I'm used to buying 12Kg or 15Kg bags, do you have any plans to launch those sizes?
We chose 10Kg bags as three fit within a 30Kg parcel. With Akela you don't have to feed as much as most other brands due to the high meat content so smaller bags will usually suffice. Most custom...