Akela
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New Stockist Enquiry
We are keen to supply independent specialist pet shops. If you have a physical store and would like to become a stockist please provide your full details including address, telephone number, websit...
Order Awaiting Payment
If your order is showing as "Awaiting Payment" status it means that the payment attempt was unsuccessful. Please attemt to place another order and ensure that the billing address entered matches th...
Discount Codes
We do not generally hand out discount codes as we operate on very thin margins and offer everyday low pricing. Where we do offer discounts they are usually only applicable to first orders and for c...
Raised tin can lids are normal as we cook the wet food gently in the can
The lids of the cans can be slightly raised or depressed depending on the recipe, pressure and temperature during cooking. Our wet foods are cooked inside the tin can and are not vacuum-packed. We ...
Why did your Duck&Rabbit wet food change to Duck&Turkey?
We switched from Duck&Rabbit to Duck&Turkey as part of our cage-free philosophy. If we find a cage-free source of rabbit in future will look at bringing it back. In the meantime we do have other fl...
Why are your parcels so heavy?
We would prefer to dispatch orders in multiple boxes but couriers charge per box so in order to keep our delivery charges low (or free) we ship up to the maximum that the courier allows (usually 31...
Is Akela suitable for a low fat diet or a dog with pancreatic issues?
The majority of dogs do not require a low-fat diet. Our diets are relatively high in fat and high in protein to mirror a natural diet (although less needs to be fed so the overall levels consumed a...
Is Akela suitable for dogs with kidney/renal/urinary tract problems?
In short, yes — but as with all medical conditions, please check with your vet before making any dietary changes. Dogs with kidney issues often benefit from diets that are easier to digest, moderat...
Is Akela suitable for dogs with epilepsy?
Owners of epileptic dogs are often advised to feed a ketogenic diet and to avoid rosemary. Akela is suitable for this as it is high in meat content and low in sugar/starch. Rosemary is found in our...
Is Akela suitable for weight-loss or weight-gain?
Yes, monitor your dog's weight and adjust the daily feed amount accordingly. We recommend reducing the daily feed amount by 10% for overweight dogs until they reach the ideal weight for their bree...