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  1. Akela Pet Foods Ltd
  2. Ordering & Delivery
  3. FAQs Before Placing an Order

FAQs Before Placing an Order

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  • Our Telephone Number
  • When To Expect Your Delivery (ex. Bank Holidays)
  • Can my parcel be left in a safe place or collected locally?
  • Where is my local Akela stockist?
  • Dispatch Timeframe
  • Delivery Charges
  • How do I edit my direct debit (GoCardless) bank account details? (Stockists Only)
  • I'm in the EU - can you still supply me after Brexit? Yes!
  • Where is your food made?
  • Our Privacy/GDPR Policy
  • Blue Light Card - NHS, British Armed Forces and Emergency Services discount
  • Click & Collect from Sam's Cold Store (Lowestoft)
  • Click & Collect from our Isle of Man warehouse (turn left at end of Ballacottier Crescent)
  • Where are you based?
  • what3words GPS Delivery Location
  • Mix 'n' Match Wet Tin Bundles - Add flavours to your basket individually
  • DPD Pickup Shops
  • No Delivery Quotes / Post Code Issues
  • Temporary Promotions & Price Difference 1.5Kg vs 10Kg
  • Is your packaging recyclable?
  • Securely Stored Credit/Debit Card Details, Adding & Removing
  • How do I cancel/change my repeat delivery subscription?
  • Order Awaiting Payment
  • Discount Codes
  • Placing Your Order
  • Website/Browser Problems
  • Subscription Information
  • We Deliver Worldwide! (customs restrictions permitting)
  • February 2017 Price Increase
Akela Pet Foods Ltd
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