FAQs Before Placing an Order
- Our Telephone Number
- When To Expect Your Delivery (ex. Bank Holidays)
- Can my parcel be left in a safe place or collected locally?
- Where is my local Akela stockist?
- Dispatch Timeframe
- Delivery Charges
- Can I pay in installments? Yes, via Zip Pay
- How do I edit my direct debit (GoCardless) bank account details? (Stockists Only)
- I'm in the EU - can you still supply me after Brexit? Yes!
- Where is your food made?
- Our Privacy/GDPR Policy
- Blue Light Card - NHS, British Armed Forces and Emergency Services discount
- Click & Collect from Sam's Cold Store (Lowestoft)
- Click & Collect from our Isle of Man warehouse (turn left at end of Ballacottier Crescent)
- Where are you based?
- what3words GPS Delivery Location
- Mix 'n' Match Wet Tin Bundles - Add flavours to your basket individually
- DPD Pickup Shops
- No Delivery Quotes / Post Code Issues
- Temporary Promotions & Price Difference 1.5Kg vs 10Kg
- Is your packaging recyclable?
- Securely Stored Credit/Debit Card Details, Adding & Removing
- How do I cancel/change my repeat delivery subscription?
- Order Awaiting Payment
- Discount Codes
- Placing Your Order
- Website/Browser Problems
- Subscription Information
- We Deliver Worldwide! (customs restrictions permitting)
- February 2017 Price Increase