How do I change or cancel my subscription?

Sign in to your Wholeprey account, go to My Account → My Subscriptions and open the relevant subscription.

You can check its next processing date and use the available edit options to change its frequency, quantity or saved delivery address. Make changes before the next order processes. If you move house, check the address saved on each subscription as well as your account address book.

Should you prefer us to help, just let us know which subscription and change you would like.

Changing the product or bag size

A product or bag-size change requires a replacement subscription rather than an in-place product change. Please contact us first so we can check the correct product, current price, saved payment method and any existing orders with you.

Changing the payment card

You can select another card that is already saved. To save a new WorldPay card, complete an order through WorldPay and tick Save payment details on its payment screen. See saving a WorldPay card before replacing a subscription, as a new subscription creates an order straight away.

Cancelling

Cancelling a subscription stops future renewal orders. It does not cancel or refund an order that has already been generated, and it does not set an automatic restart date. If you also need help with an existing order, contact us promptly so we can check its status.

Renewal reminders

Reminders are sent by email. We recommend setting a calendar reminder too, in case an email goes to spam. You can also check and amend the next processing date in your online account.

If you still have a legacy Direct Debit arrangement or cannot see the subscription you need, please contact us so we can check it before confirming any change.