Can my parcel be left in a safe place or collected locally?

If you know that you won't be in to receive delivery and cannot have your order sent to an alternative address (e.g. workplace) then we would recommend selecting DPD as the courier and choosing to collect your parcel from one of their DPD Pickup Shops via their in-transit text/e-mail/app options after placing your order. Alternatively you can nominate a safe place with them too. You can even take a photo of your safe place and upload it via their App for their driver to see!

We can also attempt to pass on safe location requests to the courier via the comments section when placing your order but we cannot guarantee that they will follow the request. Orders requested to be left safe are at the customer's risk.

UKMail orders can be tracked at https://www.ukmail.com/manage-my-delivery/manage-my-delivery or by calling 024 7693 7770. Select the Customer Reference option, type in your order number and post code. The below in-transit options are available via the UKMail website:

• Select an alternative delivery date

• Opt for delivery to a nominated neighbour

• Have the parcel left in a specified safe place
• Collect the parcel from the UKMail depot

DPD orders can be tracked at http://www.dpd.co.uk/ or by calling 0121 275 0500. The below in-transit options are available via the DPD website or using the DPD App.

• Select an alternative delivery date

• Opt for delivery to a nominated neighbour

• Have the parcel left in a specified safe place

• Collect the parcel from your local DPD Pickup Shop
• Upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday (at additional cost)