In order to process any return we must first receive this request via e-mail - please specify your order number and the reason for the return and await confirmation from us before sending it back.

If you are returning because you have changed your mind you may return your order up to 14 days from the date of delivery as long as the goods are in a re-saleable as-new condition and preferably with all of their original packaging remaining intact (we recommend using Parcel2Go.com or similar; usually cheaper than the Post Office if over 2Kg - alternatively we have a special rate with DPD for parcels up to 20Kg dropped off at a local DPD Pickup shop via this link).

In the interests of hygiene we request that dog or pet hair be removed from fabric items such as harnesses before returning.

Perishable products such as food/treats/supplements may only be returned for a full refund if completely unopened.

Please remember that customers have the statutory duty to take reasonable care of goods whilst in their possession and in return transit to us.

The customer is responsible for any return costs, unless the item in question is faulty or mis-described.

Under circumstances where the goods are faulty or mis-described we will meet all reasonable delivery costs for product returns.

Once a return has been accepted in accordance with the above conditions, a refund will be processed within 30 days (usually sooner).

This returns policy does not affect your statutory rights.

Our returns policy is in accordance with the Distance Selling Regulations.

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