Delivery timeframe estimates are quoted in working days (not bank holidays or weekend days) are from time of dispatch and are not guaranteed.
We aim to dispatch orders placed by 2 pm on the same working day but this is not guaranteed (12pm for raw frozen orders - only dispatched Tuesdays-Thursdays).
Orders placed after those times will usually be dispatched the following working day (this also applies for orders placed on weekends or bank holidays).
If your parcel is delayed in transit we will do our best to chase the carrier however any such delays are out of our control and we are unable to refund delivery costs.
We deliver to many overseas destinations; please add products to your basket to obtain a delivery quote.
If you wish to amend or cancel your order please place the order on hold within your account and contact us.
A summary of popular services can be seen below. Please add products to your shopping basket for full options.
|Location||Weight||Carrier||Price||Delivery Estimate From Point of Dispatch|
Great Britain (inc highlands and islands) - economy options
|0-750g||Royal Mail Large Letter||£3||3-5 working days|
|0.75-2Kg||Royal Mail Tracked 48||£3||3-5 working days|
|<£40||Economy (Yodel)||£4||3-5 working days|
|£40+||Economy (Yodel)||FREE||3-5 working days|
England, Wales & Scottish Lowlands - faster options
|£0-40||DPD / DHL UKMail||£5||1-2 working days|
|£40-60||DPD / DHL UKMail||£1||1-2 working days|
|£60+||DPD / DHL UKMail||FREE||1-2 working days|
|240Kg+||Palletised||FREE||1-3 working days|
Isle of Man
|£40+||Local Akela Van||FREE||3-5 working days|
Northern Ireland & Republic of Ireland
|<£40||DPD Ireland||£5||2-3 working days|
|£40-60||DPD Ireland||£1||2-3 working days|
|£60+||DPD Ireland||FREE||2-3 working days|
|240Kg+||Palletised||FREE||2-3 working days|
Austria, Belgium, Germany, Luxembourg, Netherlands
Czechia, Denmark, Italy, Hungary, Monaco, Slovakia, Slovenia, Spain (mainland)
Croatia, Estonia, Finland, Poland, Portugal, Sweden
Collection is available from our Isle of Man or Lowestoft warehouses. Please contact us beforehand to avoid disappointment.
We strongly encourage you to ask us questions about any product if you are unsure if it is suitable before you buy. We can advise you on specific issues, such as the best way to measure your pet or the uses and limitations of a product. When you receive delivery please check your parcel for any damage before signing for it and sign it as "UNCHECKED" even so.
Returning an Item
If you are not happy with the goods you receive you can, of course, return them to us. Please read the below returns procedures thoroughly.
In order to process any return we must first receive this request via e-mail - please specify your order number and the reason for the return and await confirmation from us before sending it back.
If you are returning because you have changed your mind you may return your order up to 14 days from the date of delivery as long as the goods are in a re-saleable as-new condition and preferably with all of their original packaging remaining intact (we recommend using Parcel2Go.com or similar; usually cheaper than the Post Office if over 2Kg - alternatively we have a special rate with DPD for parcels up to 20Kg dropped off at a local DPD Pickup shop via this link).
In the interests of hygiene we request that dog or pet hair be removed from fabric items such as harnesses before returning.
Perishable products such as food/treats/supplements may only be returned for a full refund if completely unopened.
Please remember that customers have the statutory duty to take reasonable care of goods whilst in their possession and in return transit to us.
The customer is responsible for any return costs, unless the item in question is faulty or mis-described.
Under circumstances where the goods are faulty or mis-described we will meet all reasonable delivery costs for product returns.
Once a return has been accepted in accordance with the above conditions, a refund will be processed within 30 days (usually sooner).
This returns policy does not affect your statutory rights.
Our returns policy is in accordance with the Distance Selling Regulations.