Ordering & Delivery
Here you can find answers to questions about ordering and delivery from all three Suffolk Group websites: WholePrey, Country Kibble and NetPetShop. If you cannot find your answer then please use the contact us link in the top right.
FAQs Before Placing an Order
- Our Telephone Number
- When To Expect Your Delivery (ex. Bank Holidays)
- Can my parcel be left in a safe place or collected locally?
- Where is my local Akela stockist?
- Dispatch Timeframe
- Delivery Charges
FAQs After Placing an Order
- Can I change/cancel my order?
- Delivery Damages
- How do I track my order?
- I'm missing item(s) from my order
- Defrosted Raw Food Delayed In Transit
- Heavy Parcels