If your order is showing as "Awaiting Payment" status it means that payment was not taken. Please place another order ensuring the correct payment method is selected and if paying by card the billing address entered matches the registered address of the card. Your original order will then be cancelled with no further action necessary. Alternatively please contact us on 01502 371414, where we can take payment.
Articles in this section
- Our Telephone Number
- When To Expect Your Delivery (ex. Bank Holidays)
- Can my parcel be left in a safe place or collected locally?
- Where is my local Akela stockist?
- Dispatch Timeframe
- Delivery Charges
- Our Privacy/GDPR Policy
- Blue Light Card - NHS, British Armed Forces and Emergency Services discount
- Click & Collect from our Lowestoft Warehouse
- Click & Collect from our Isle of Man warehouse (turn left at end of Ballacottier Crescent)