If your order is showing as "Awaiting Payment" status it means that payment was not taken. Please place another order ensuring the correct payment method is selected and if paying by card the billing address entered matches the registered address of the card. Your original order will then be cancelled with no further action necessary. Alternatively please contact us on 01502 371414, where we can take payment.
Articles in this section
- Our Telephone Number
- When To Expect Your Delivery (ex. Bank Holidays)
- Can my parcel be left in a safe place or collected locally?
- Where is my local Akela stockist?
- Dispatch Timeframe
- Delivery Charges
- How do I edit my direct debit (GoCardless) bank account details? (Stockists Only)
- I'm in the EU - can you still supply me after Brexit? Yes!
- Where is your food made?
- Our Privacy/GDPR Policy
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