We offer free collections in multiples of 10-20Kg from DPD Pickup Shops (2000+ nationwide). Find your nearest here: https://www.dpd.co.uk/apps/shopfinder/index.jsp
Here is a brief video on how to use the service:
If you encounter any problems please send us your device, browser and operating system version details so that our developers can investigate. Unfortunately, Pickup Shop orders can only be placed by customers on the frontend of our website. We are unable to place them on your behalf over the telephone so would recommend trying with an alternative device/browser in the meantime.