Akela
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Courier Complaint
If you have a problem with a specific courier driver in your area then we would recommend selecting an alternative courier at checkout next time around. Complaints should be raised directly with th...
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How does Akela compare to other brands?
Here at Akela we think our food is the best! But don't just take our word for it - here is how you can do your own research - we are confident you will be back to place your order soon... eDog Adv...
How is your food preserved?
We only use natural preservatives within our foods. For our dry foods we use mixed tocopherols and rosemary extract to preserve the meats. There is nothing else used to preserve the food.
Storage, Shelf Life & Best Before Dates
The best-before date is based on the food being stored indoors in a cool and dry place away from direct sunlight. It is not a "use by" or "display until" date, the food should still be fine to eat ...
Can my parcel be left in a safe place or collected locally?
If you know that you won't be in to receive delivery and cannot have your order sent to an alternative address (e.g. workplace) then we would recommend selecting DPD as the courier and choosing to ...
Website/Browser Problems
Most issues when trying to order online can be fixed with the following steps: Clearing your browser cache Switching between mobile and desktop sites Using a different browser or device Removing a...
eBay Argos eCP codes
If you order via eBay and opt to collect your order from an Argos store then there should be an eCP code stated within the order address that you need to quote when collecting your order. If you ha...
Akela Samples
Akela samples can be ordered here: http://www.wholeprey.com/akela-samples.html
Which of your supplements are suitable for puppies?
We would advise feeding Akela on its own for puppies, there should be no need for extra supplementation at this life stage.
Affiliate Scheme
We offer an Affiliate Scheme to all customers wanting to promote Akela to others. There are two options for our Affiliate Scheme: 1. 5% commission on goods for new customer 1st orders (the new cust...