Akela
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I can’t see the food brand that my dog eats in the PoochPlay app?
If you can't see the brand of food your dog eats, please contact us here with the brand name and we will see what we can do.
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My breed of dog is not on the PoochPlay app. Can I add it?
If you don't see your breed on the app just send us a quick email so we can add it in. Unfortunately, at the moment we cannot add mixed breeds. We are looking at adding this as soon as we can thoug...
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How do you calculate Very Active, Active, Rest in the PoochPlay app?
"Very Active" is shown when your dog moves more than 30 moves in one minute."Active" is shown when your dog moves 1-29 moves per minute."Rest" is shown when your dog doesn’t move.
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How does the PoochPlay tracker calculate activity?
Active time is calculated by how many times your dog moves in any given minute.
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My PoochPlay tracker is installed on my iPhone / Android device, but, it keeps saying searching and doesn't connect. How do I fix this?
This can be easily resolved by completing the following steps: Close the PoochPlay™ App Turn your phone’s Bluetooth off Wait for 10 seconds Reactivate Bluetooth
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Why am I still receiving notifications now that I’ve uninstalled the PoochPlay App?
Oops, sorry. This is probably because you were one of our beta testers. Try restarting your phone and this should stop. If you’re still getting notifications after restarting your phone, download a...
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How can I delete a PoochPlay tracker from my account?
Tap on the Tracker icon at the bottom of the home screen, then tap the + icon. From the popup menu, choose ‘Device Management’. Click on ‘My Device’ and information about your Tracker will load. Se...
My PoochPlay tracker data is stored in the cloud. How can I add it to my App?
From the Tracker screen, tap the + icon in the bottom right-hand corner. Here you can choose to backup your data to the cloud, or restore your App. Tap on ‘Restore from the cloud’. Then, follow the...
How do I update my App with the Tracker information?
From the home screen, tap ‘Update’, or tap the Tracker icon at the bottom of the screen. When it opens, the App will automatically connect to the Tracker and upload the data it has stored. You need...
I can’t get my PoochPlay tracker to connect with my App. What should I do?
The cause of this issue is usually problems with the phone’s Bluetooth connectivity. There are a couple of ways to address this. Backup all your dog's activity onto the cloud. To do this, tap the ...