Akela
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Akela Delivery Guarantee
We dispatch all orders in good faith using the service that you select at checkout. We can't guarantee exactly when you will receive your order as that is down to the delivery courier. 99.9% of ord...
Akela Taste & Quality Guarantee
We're so confident that your furry friends will love Akela that we guarantee it! All Akela food is covered under our Taste Guarantee for 30 days from the date of purchase and up to the Best Before ...
No Delivery Quotes / Post Code Issues
Any extra spaces entered before or after postcodes or e-mail addresses will cause an error message. All spaces should be removed before trying again. One space in the middle of the postcode is fine...
Temporary Promotions & Price Difference 1.5Kg vs 10Kg
Occasionally, if we are out of stock of 10Kg bags, we may run temporary promotions on 1.5Kg bags discounted to the same price per kilo as our 10Kg bags. As soon as we are back in stock of 10Kg bags...
Product Dispensing Sizes & Equivalent Order Substitution
Occasionally we may need to supply food in different pack sizes to those that you ordered. For example, if we are out of stock of large bags of food we may have to supply it in multiple smaller bag...
Is Akela suitable for pregnant bitches?
Yes, Akela is ideal for pregnant bitches due to the high nutritional value. We recommend our Scottish Salmon flavour. It is important to follow the feeding guide. We have a specific feeding guide f...
Is your fish farmed?
We use MSC-certified sustainable fish wherever possible. Many of the fish are wild and line-caught e.g. Herring, White Fish (Cod, Haddock, Hake, Plaice and Pollock) and Tuna. As all of the meat and...
What does uncaged, free-run or free-range chicken mean?
Uncaged or free-run chicken means that the birds are not kept in battery cages. Instead, they are barn-reared. They have space to roam and perch. Some of them are also free-range which means they a...
Cage-Free Policy - Ethically Sourced Ingredient Provenance
Akela supports a cage-free policy which means that we endeavour not to use meats from animals that have been caged. For example, we stopped using rabbit meat in our wet food and treat range as the ...
Puppy Transition & Digestion
Puppies can be susceptible to sensitive digestion and should be transitioned between foods very gradually. Our Pumpkin Digestive Aid complimentary wet food can help with firming up stools during th...