Akela
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10kg bag reseal
Our Akela 10kg bags have a push seal resealable strip. Simply remove the perforated tear-off panel at the front of the bag. To reseal, pinch the bag, back and front along the reseal line. Here's ...
Calcium & Phosphorus Levels
Calcium and phosphorus are important nutrients for bone maintenance. There are industry guidelines for minimum and maximum levels (but no legal restrictions). The phosphorus and calcium levels in A...
At What Age Do Puppies Become Adult Dogs?
Dogs are considered an adult at one year old (two years old for giant breeds). As there is no difference in the recipes used between the different sized kibbles for each variety of Akela, moving f...
Chew Safety
We put a "feed under supervision" disclaimer on all our chew product listings as by their nature it depends how the dog chews it as to whether the chew is manipulated into a piece/shape that could ...
Delayed Delivery
Occasionally deliveries can be delayed for a variety of reasons whether it is an unforeseen stock shortage, inclement weather affecting road haulage or the recipient being out at the time delivery ...
Securely Stored Credit/Debit Card Details, Adding & Removing
We do not store credit/debit card details ourselves but there is an option to store these details securely via our payment processor, Barclaycard. Doing so means that you do not need to enter your ...
How do I cancel/change my repeat delivery subscription?
If you are using our new saved card payment method for subscriptions (Barclaycard EPDQ) then you can make changes in your customer account. New Subscription System - How to Edit a Subscription: htt...
Feeding Treats & Reducing The Daily Feeding Amount
When feeding any treats, the daily feeding amount needs to be reduced proportionately. For raw food/treats like sprats the daily feeding guideline is 2-3% of their bodyweight if feeding raw alone. ...
I'm not going to be in. Can I change the delivery day?
If your order is already in transit then it may be still possible to change the day of delivery. UKMail orders can be tracked at https://www.ukmail.com/manage-my-delivery/manage-my-delivery or by ...
Garlic
We use a small amount of garlic in our Original recipe due to its anti-fungal and anti-bacterial properties. Garlic is only toxic to dogs in large doses. Here's some advice from AllAboutDogFood: "T...