Akela
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Compostable/Recyclable Paper Bags
At the moment the paper bags are compostable but not recyclable due to the liner.We are currently transitioning from our existing brown paper bags to a new specification designed to address oil lea...
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10th Anniversary Recipe Tweaks
To celebrate the 10th anniversary of the launch of Akela, we made the below tweaks and enhancements to our complete dry working dog food recipes. Below is highlight list of the main changes, which ...
Card Payments via SuperPayments
Card payments via SuperPayments are processed by Coastal Cuisine Ltd (registered number 13300214) on our behalf.A 1% cashback style reward is available via SuperPayments if you enter your mobile ph...
Do you ship to British Forces Post Office Addresses? Yes
We are proud to support our British Armed Forces personnel around the world. There is a charge of £20 ex VAT (£24 inc VAT) per 30Kg parcel, which includes the BFPO fee, UK courier and processing co...
Re-ordering via your account
Previous orders can be re-ordered via your account section. Please note that only orders placed since 09/07/24 can be re-ordered as we have changed our system since that date. Orders prior to that ...
Missing Order Confirmation E-mail
Our web developers are currently working to restore order confirmation e-mails as currently they are not being sent. To view details of your order please log into your account on our website and se...
What do the stock flag emojis mean on your website? 🇮🇲 🇬🇧 🇪🇺 🏭
The stock levels of each product are shown on our website split into each warehouse location. The Manx flag denotes our Isle of Man HQ warehouse stock. We deliver across the whole island in our ow...
Can I Freeze Wet Food or Pate Chubs?
Freezing the products may introduce moisture which could then harbour and grow harmful microorganisms once defrosted. We therefore would not recommend freezing them – instead they should be stored ...
PoochPlay not compatible with some Huawei phones
Huawei mobile phones are not compatible with some Android Apps. Our developers are working to see how we can make the PoochPlay App compatible with Huawei handsets. Sorry for the inconvenience.
How do I edit my direct debit (GoCardless) bank account details? (Stockists Only)
Please either log into GoCardless to edit your bank account details or fill out a new direct debit authorisation here (make sure that you click to use company name): https://pay.gocardless.com/AL00...